Refund policy

MIRAS — Return & Refund Policy

Last Updated: 30 August 2026

We want you to love what arrives at your door.

MIRAS mein hum har pouch ko carefully pack karte hain taake aapko fresh, authentic aur ghar jaisa achaar mile.

Lekin agar aapko woh product na mile jo aapne order kiya tha — ya parcel delivery ke dauran damaged/leaking ho gaya ho — we'll make it right.

Kyunkay hamare products food items hain, hygiene aur food-safety reasons ki wajah se opened ya used products ko return nahi kiya ja sakta.

When can you request a replacement or refund?

Aap replacement ya refund request kar sakte hain agar:

Aapko wrong product receive hua ho.

Pouch damaged condition mein receive hua ho.

Pouch leaking ya seal damaged ho.

Product delivery ke waqt kisi clear issue ki wajah se usable na ho.

Ye policy dono products par apply hoti hai:

MIRAS Achaar — 1 KG
MIRAS Mixed Achaar — 500g

What if there is a problem with my order?

Simple.

Humein delivery receive karne ke 24 hours ke andar WhatsApp ya email par contact karein.

Saath mein:

Order number

Issue ki short description

Product ki clear photos

Pouch aur outer packaging ki photos

bhej dein.

Unboxing video available ho to aur bhi behtar hai, especially agar parcel damaged ya leaking receive hua ho.

Hum details review karke aapko next step bata denge.

What we don't accept as a return

Because MIRAS is a food product, hum opened/used products ko return nahi karte.

Return ya refund available nahi hoga agar:

Aapne product open ya use kar liya ho.

Sirf personal taste preference ki wajah se product pasand na aaye.

Product delivery ke baad improperly store kiya gaya ho.

Customer ne wrong/incomplete delivery information provide ki ho.

Taste preference aur product quality issue do different cheezen hain. Agar aapko genuinely product quality ka issue lagta hai, humein zaroor contact karein — hum case ko review karenge.

Refunds & Replacements

Agar issue verify hone ke baad refund approve hota hai, hum aapko refund process aur applicable timeline confirm karenge.

Agar replacement approve hota hai, hum same product replace karne ki koshish karenge.

Agar same product available na ho, hum aapko available options bata denge.

For COD Orders

MIRAS ke Cash on Delivery orders ke liye bhi yehi return/refund policy apply hoti hai.

Agar aapka order eligible refund ke liye approve hota hai, hum aapko refund ka appropriate method confirm karenge.

Need Help?

Return, replacement ya refund ke liye:

WhatsApp: [YOUR WHATSAPP NUMBER]
Email: [YOUR EMAIL]

Please apna order number zaroor mention karein.

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A little promise from MIRAS ❤️

Hum perfection ka claim nahi karte.

Lekin agar humari taraf se mistake hoti hai, hum usay ignore nahi karenge.

Aap MIRAS se sirf achaar nahi — ghar ki virasat, asli swaad aur ek bharose ka experience order kar rahe hain.

MIRAS
Ghar Ki Virasat. Asli Swaad.